IT Hire Wire

Bernadette Floyd
Instructional Design Consultant and Project Manager
Hudson IT Learning & Development Contractor

Q: Can your responsibilities make or break the success of an IT project?

A: Absolutely. If the end-users don’t know how to use the system, how successful can the project be? My job is to ensure that the end-users know the correct and most efficient way to complete each task based on their job function.

Q: On a typical project, how do you collaborate with the IT world?

A: It all depends on the type and stage of the project. Often training is not involved at the very beginning of the project. Usually there is some document about the system. I try to read up on that before approaching anyone in IT so that I have a baseline level of knowledge. From there, there may be someone from IT assigned as your point person who will answer your questions. If there is a training database, I’ll work with IT to get the data needed for hands-on practices loaded.
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I recently attended a business luncheon in Chicago with Jim Skinner, CEO of McDonald’s as the keynote speaker. His company has certainly been getting some positive attention lately as one of the few consumer-focused companies actually growing in this economy. As I listened to his description of the tactics McDonald’s utilizes to grow their Fortune 500 company around the world, I was struck by the fact this man started his career in his local McDonald’s while in high school. After he graduated and joined the Navy, Jim returned home and took a job as a McDonald’s restaurant manager trainee. From there, he worked his way up to CEO in 2004. Pretty cool story.

I wonder, in our current period of economic uncertainty, what might motivate an IT professional to step off the traditional career path through America’s cube farms and into a quick service restaurant environment?
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